FAQs about returning your Hyper Purchase
14-day Returns
Hypershop UK wants you to be delighted with every item you purchase. However, we understand that not every purchase works out which is why we offer a 14-day (from ship date) money back guarantee on all Hypershop UK Europe orders. See details below.
Warranty Claims
For all warranty claims please contact our customer support team directly. Be sure to review our warranty policy before submitting your claim.
Return Policy FAQ
How does the return process work?
- 1. Login to your account or look up your order using the order number and email used to place the order.
2. Make a note of your order number (starting with 100806) and the SKU codes and quantities of the products you wish to return - you will need these to complete your return request. - 3. Click on the 'Start my Return' button above and complete the form.
4. Once your return request is submitted, our team will review your request and may ask you for more information, such as your order confirmation, shipping details, or product photos.
5. If our team approves your return request, you will receive an email with return instructions. Follow the instructions and ship the item(s) back to the designated location.
6. If the item(s) is received and found to be in new and unused condition, a refund will be issued and confirmed via email.
When will I receive my refund?
Once we receive the returned item(s) please allow 10-14 business days for your refund to be processed. Remember, items must be in new, unused condition with the original packaging to be eligible for a full refund.
Can I return an item purchased on one of Hypershop UK’ regional websites.
We are unable to process returns for our other regional websites. To request a return, please visit the Hypershop UK regional website from which you originally placed the order. Return policies may vary by region.
Can I return a product if it was purchased from another website or retailer?
Hypershop UK only accepts returns of items purchased directly from Hypershop UK. If you purchased a Hypershop UK product from another website or retailer, please contact them directly and follow their return policies. Return policies will vary by retailer.
I received an item as a gift. How can I return it?
Items ordered on Hypershop UK Europe may only be returned with the original order confirmation and access to the email used to place the order.
Can I return my gift certificate?
Gift certificates are final sale items and cannot be returned.
Additional Return Information
Return Window
Items ordered from Hypershop EU Europe are eligible for return within 14 days of the original shipment date. All return requests must be submitted and approved within this 14 day window.
Return Request Rejection and Approval
After you submit your return request, our team will review it and may ask for additional information such as product pictures, receipts, and shipping labels. Although most return requests are approved, Hypershop EU reserves the right to reject return requests at our discretion. Common rejection reasons include, but are not limited to, insufficient documentation to verify the order, or product use.
Unauthorised Returns
Returns received without authorisation may be returned to the sender or, at Hypershop EU discretion, a 20% restocking fee will be deducted from the refund.
Item Condition
Items must be returned in new, unused condition with the original packaging to be eligible for a full refund. In addition, privacy screens and screen protectors must be returned in original and unopened packaging to be eligible for a refund. Hypershop EU may issue partial refunds at our discretion.
Shipping Costs
Any shipping costs associated with your original Hypershop EU Europe order are non-refundable. In addition, return shipping costs are the responsibility of the customer and will not be reimbursed or covered by Hypershop EU unless otherwise stated by an authorised representative of Hypershop EU. Hypershop EU is not responsible for lost or undelivered returns.
Return Costs
Customers returning products would be required to arrange and pay for the shipping back to our warehouse in the Netherlands. Costs would vary depending on the service and carrier selected by the customer, and the location being shipped from. In some instances Hypershop EU would arrange and pay for the returns, but these would be assessed individually based on specific circumstances.
Refund Information
Refunds
All refunds will be issued to the original form of payment. Items purchased on promotion (free shipping, student discount, etc.) will only be eligible for refund up to the purchase price paid at the original time of order. Any applicable charges or fees will be deducted from the final refund amount.
Final Sale Items
All items designated as “All Sales Final” on Hypershop EU Europe are not eligible to be returned for refund, credit or exchange.
Free Items with Purchase
If your Hypershop EU Europe order included a free item or gift with your purchase, this item must be included in the return. If the free item is not included in the return or is returned in damaged condition Hypershop EU may deduct the retail value of the free item from any potential refund.
This return policy applies to orders on Hypershop EU Europe only.
Hypershop EU reserves the right to modify this return policy at any time without notice.